AMC & Support

AMC that actually shows up
Bengaluru-local engineers, multi-brand coverage.

One annual contract covering boardrooms, video walls, signage and matrix switching across Samsung, LG, Panasonic, MAXHUB, Planar, Seada and Drita.

PreventiveComprehensiveCritical-uptime
Tier 03Critical-uptime
Tier 02Comprehensive
Tier 01Preventive-only
Preventive
On-call
Swap units
AMC TIERSBENGALURU · MULTI-BRAND
What's included

Seven things every AMC covers.

  • Scheduled preventive maintenance visits

    Quarterly or half-yearly per tier.

  • On-call response

    For incidents during the contract period.

  • Firmware and software updates

    For displays, controllers and matrix switchers.

  • Cleaning and physical inspection

    Fans, filters, thermal checks for racks.

  • Spare-parts coordination

    Through authorised brand channels — not the grey market.

  • Annual health report

    With recommendations for the next budget cycle.

  • Optional swap units

    For high-availability sites — retail, NOC, education campuses.

Process

Audit → tier → onboard → run.

  • 01
    Asset audit

    Full inventory of installed AV across rooms / sites.

  • 02
    Tier selection

    Preventive-only, comprehensive, or critical-uptime tier.

  • 03
    Contract issue

    With named SPOC and escalation path.

  • 04
    Onboarding visit

    Baseline health report against the asset register.

  • 05
    Scheduled visits

    Per tier — typically quarterly or half-yearly.

  • 06
    On-call response

    Per tier targets, with documented escalation.

  • 07
    Renewal review

    Performance against the asset register and uptime goals.

Service commitments

How VVT shows up under AMC.

01

Named account engineer

A Bengaluru-based account engineer per AMC client — not a rotating ticket queue.

02

Rapid local response

From our Nagarabhavi base for Bengaluru sites; next-business-day target within Bengaluru, scheduled response pan-India.

03

Authorised channel spares

Coordinated through our authorised channel relationships with Samsung, LG, Panasonic, MAXHUB, Planar, Seada and Drita.

04

Documented escalation

Engineer → account lead → founders. Quarterly health report for the entire AMC scope.

Coverage

Direct in Karnataka. Coordinated pan-India.

  • Bengaluru and Karnataka

    Direct AMC engineers from our Nagarabhavi base.

  • Pan-India

    Scheduled AMC visits and on-call response coordinated through VVT project leads and partner engineers.

Common questions

The short answers.

Yes — after a site audit and asset register acceptance. We document the baseline before the contract starts.

Send us your asset register.
We'll quote your AMC.

One paragraph: rooms, brands, locations. If you don't have a register, we'll do the audit first and quote against it.